Subscription Terms

At a glance

	Monthly plan	Annual plan
Billing cycle	Every 30 days from the enrollment date	Every 12 months from the enrollment date
Cancellation deadline	Before your next monthly charge date	Before your next annual renewal date
Refund eligibility	No refund for current period — access continues through period end	No refund for current period — access continues through period end
How to cancel	Dashboard → Subscription → Cancel	Dashboard → Subscription → Cancel

How your subscription period works

Your subscription period begins on the date you enroll and continues until the day before your next scheduled charge. This applies to both monthly and annual plans.

Monthly plan

If you enroll on the 10th of the month, your subscription period runs from the 10th through the 9th of the following month. You will be charged again on the 10th of the next month.

Annual plan

If you enroll on March 1, your subscription period runs from March 1 through February 28 of the following year. You will be charged again on March 1 of the next year.

How to cancel

You may cancel your subscription at any time through your account dashboard. Here is how:

Log in to your account
Go to your dashboard
Select “Subscription” from the menu
Click “Cancel subscription” and follow the on-screen prompts

Important: to avoid being charged for the next period, you must cancel before your next scheduled charge date.

You will retain full access to your subscription through the end of your current paid period, even after canceling.

Refund policy

Subscription fees are non-refundable once a billing period has begun. This applies to both monthly and annual plans. If you cancel before your next charge date, you will not be billed again and your access will continue through the end of your current paid period. We do not provide partial or prorated refunds for unused time remaining in a billing period.

No refunds for the current period

Canceling your subscription stops future charges. It does not generate a refund for the current billing period already paid.

Accidental or unauthorized charges

If you believe you were charged in error or did not intend to renew your subscription, please contact us immediately through your dashboard or at enrollment-services@ziplines.com. We review each situation individually and will work with you to resolve genuine billing errors promptly.

Questions?

If you have questions about your subscription, billing dates, or this policy, please contact us:

Through your account dashboard (recommended for fastest response)
By email at enrollment-services@ziplines.com

We are committed to making sure you have a clear understanding of your subscription and are happy to help.

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